Terms & Conditions

Terms & Conditions – Introduction

Know your rights before you book. This page explains the rules, responsibilities, and expectations that apply when using Renews Restorer’s website or hiring our home maintenance services. From appointment bookings to payments and service guarantees, we want you to know exactly what to expect. By using our website or services, you’re agreeing to these terms. Please take a moment to read them carefully.

Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Renews Restore website and our maintenance services. Please read them carefully before using our services. By using our website or booking a service with us, you agree to these Terms.

1. Description of Services

Renews Restore offers a wide range of home maintenance and repair services, including but not limited to:

  • Plumbing

  • Electrical repairs

  • Painting and carpentry

  • General handyman tasks

  • Appliance installation

  • Outdoor and seasonal maintenance

Service availability may vary depending on your location and technician scheduling.

2. Booking and Appointments

  • You can book services through our website, phone, or messaging platforms.

  • You must provide accurate contact information and details of the required service.

  • Appointment confirmation and service time slots are subject to availability.

  • We reserve the right to cancel or reschedule appointments due to unforeseen events.

3. Pricing and Payments

  • A quote will be provided before any work begins.

  • Final costs may vary depending on the scope of work, materials, or unforeseen issues.

  • Payments must be made immediately after service completion, unless a prior agreement exists.

  • Accepted payment methods: cash, card, bank transfer, or approved digital wallets.

4. Cancellations and No-Shows

  • Appointments can be cancelled or rescheduled at least 24 hours in advance without charge.

  • Cancellations made with less than 24 hours' notice or no-shows may be subject to a fee.

  • If we are unable to attend due to emergencies or technical issues, we will notify you promptly.

5. Service Warranty

  • We offer a 72-hour satisfaction window. If you're not satisfied with the service, we will revisit and assess the work.

  • This guarantee does not apply to misuse, third-party alterations, or issues unrelated to our service.

6. Customer Responsibilities

  • Ensure safe and clear access to the work area.

  • A responsible adult (18+) must be present during service.

  • Inform us in advance of any hazards (e.g., pets, unstable structures, mold, or exposed wiring).

7. Limitations of Liability

Renews Restore will not be liable for:

  • Damages caused by pre-existing conditions

  • Delays due to traffic, weather, or third-party suppliers

  • Indirect, incidental, or consequential damages (e.g., income loss)

8. Intellectual Property

All content on our website—including text, graphics, logos, and design—is the property of Renews Restore and may not be reused without written permission.

9. Changes to These Terms

We may revise these Terms from time to time. Any updates will be published here with a new “Last Updated” date. Continued use of our services after changes means you accept the revised Terms.

10. Contact Us

If you have any questions regarding these Terms, please contact us:

📧 Email: [email protected]

📞 Phone: +1 (502) 389-7870

📍 Address: 410 marshals walk, Louisville Kentucky